Statstics Data of Agent Dashboard

roni05

Where can I check the statstics data of agent dashboard in Agent Panel->Dashboard ->Statstics. Can I check it by custom or How can I check data is relavant or not?

ntozier

You would have to look at the core files for the dashboard.

Then you would have figure out how it compiles the data, and then effectively re-create the wheel.

roni05

Is there any free reporting plugin except this paid plugin http://software-mods/reports.html.
Can you tell me if any free reporting plugin working for 1.15

ntozier

I maintain a list of plugins for osTicket and I am not aware of any free reporting software for 1.15.

ESPro

I hope it's OK to post this query here, it applies to the same section of osTicket but isn't quite on the topic of the OP post.

All users seem to be able to view the Dashboard tab with the company-wide Ticket Activity graph and Statistics table. I've restricted users access to Agent data but they can still see the graph & table, is there any simple way to switch this off (or this tab off entirely) or do I need to code this in?

Thanks in advance for your support!

ntozier

Users do not have access to the Agent panel... so I am not sure how you are making the determination that Users can Access the Agent Dashboard.