Hey all, I hope that I can be helpful in providing enough information in helping track down the problem I'm having. I'm new to web servers and PHP, but am lead to believe that the error is stemming from somewhere within PHP.
We have tried to change the user who has submitted a ticket, but the change user function hasn't worked. When we type in the search field for a user to change to, we don't get a populated drop down list. Even if we fill out the full email address of the user we are trying to change the ticket user to, nothing happens after clicking continue (no error, the dialogue box just closes).
Digging into the PHP logs, there has been one critical fault that keeps recurring, although I don't know if it is related to the issue we're currently facing.
The error is PHP Fatal error: Uncaught Error: Call to undefined function ldap_close() in .../LDAP2.php
Our users are all using google accounts, and they sign in to submit tickets using google single sign on, rather than active directory. Again, I'm rather unfamiliar with LDAP and AA, but I'm lead to believe that the two are related. Would this error be related to why we can't change the osTicket ticket user, if they are google accounts?
If I can help provide any clarifying information, please let me know - and thank you for your help!
