Missing tickets from email

sripriya123

we’re having an issue where some emails are not getting picked up from the configured gmail mailbox. It does not creating as a ticket .how to resolve this.

Migrated(osTicket (v1.10.4) to osTicket (v1.14.2) )

Web Server Software Apache/2.4.29 (Ubuntu)
MySQL Version 5.7.31
PHP Version 7.2.24-0ubuntu0.18.04.7

ntozier

Both of those versions are old. You should upgrade to current and retest to see if there is still an issue.

Are you seeing any errors?

Do you require people register to open tickets? (Admin panel -> Settings -> Users see Registration Required)

Do you accept all emails? (Admin panel -> Emails -> Settings see Accept All Emails)