I would like to send my costumers an automatic e-mail when I close their ticket. How can I do that. I can't find any relevant samples.
Any help is appreciated, thank you.
This is not a feature in osTicket at this time.
We do this where I work by having a "close ticket" canned response. Agents select the response when closing the ticket.
I'm gonna use this method. Thank you.
Very welcome. Shall I mark this as resolved and close the thread?