Authentication error - when user clicks on link to ticket.

JedTheFed

Since upgrading to v1.7 I have an odd thing happening. I have a few customers that have issues with authentication errors.

What happens is they create a ticket. I respond to it. Then they are notified I responded. When they click on the link in the email to go to the ticket the screen comes up. The users email address and ticket id are filled in. when they click 'View status' they get 'Authentication error - try again'

Any ideas?

ntozier

I'm sorry but I have not been able to re-produce this issue.

Has anyone else experienced this?

JedTheFed

Resolved - I think :)

Thank you for your response. After struggling for a while to figure it out and then posting my problem I may have stumbled upon the resolution.

It seems 3 different people were putting a space after their email address when creating a ticket. I opened the problem tickets and re-saved each email address without the space and Voila! This never happened before with version 1.6 so it's either a new bug or an incredible co-incidence.

It would be nice if the PHP code stripped blank spaces from email addresses when people submit tickets. This would certainly fix the issue.

I am familiar with PHP code. If someone could point me where to do this I could correct it myself.

Gary

meetmtushar

Putting a space in mail id trigger this issue.

I am also facing this issue with my hMailServer + EasyPhp with osTicket-1.7.0.

But I found that users putting a space in mail id while opening new ticket.

I am using osTicket-1.7.0 for Testing so after all R & D I am able to configure on my Linux Server with Apache.

Thank you for your response. After struggling for a while to figure it out and then posting my problem I may have stumbled upon the resolution.
It seems 3 different people were putting a space after their email address when creating a ticket. I opened the problem tickets and re-saved each email address without the space and Voila! This never happened before with version 1.6 so it's either a new bug or an incredible co-incidence.
It would be nice if the PHP code stripped blank spaces from email addresses when people submit tickets. This would certainly fix the issue.
I am familiar with PHP code. If someone could point me where to do this I could correct it myself.
Gary

ntozier

I'll report this to the devs for them to take a look at... maybe user inputted data is not properly being trimmed like it should be.

update:

This has been fixed in the DEV branch and next release will fix the problem. In the mean time: User jpowers40828 PMed me and asked me to add this to the thread.

I was getting the same error and added a line to open.php to fix the problem. If you find the code below, it starts at line 20. Add the $vars = trim($vars); line in and you should be good.

if($_POST):

$vars = $_POST;

$vars=$vars=0; //Just Making sure we don't accept crap...only topicId is expected.

$vars = trim($vars); //clean email address