E-mail open/close ticket

Gianluca

Hi I need a help.
I have osticket version 1.14.1.
I have to add two more functionality.
1) When someone opens a new ticket, automatically a allert arrives at admin's mail address and at the team's mail address into the templates. I need that the allert arrives as well as at the admin's mail address, team's mail address also at another mail address that I add when the ticket is opened.
2) A mail has to be send to the admin's mail address and to the other mail address i added when the ticket is closed
thanks for your help

ntozier

Neither of these are currently a feature in osTicket.

The new ticket alert you could get around by creating a mailing list for the department manager.
On that mailing list you would put the manager and the admin.
Then when the Manager (which is actually a mailing list) gets the alert a ticket has been opened it will update both of them.

As far as a close alert, I cannot think of a good way to do this as Close alerts are not a feature. I think that you would have to alter the core code to do this.