I'm testing a new setup, I have the file attachment mod setup (if that matters?). If I send a ticket in from my o365 email account then view the ticket in osticket the HTML is cut off at
`<div id="ticket_tabs_container">
<div id="ticket_thread" class="tab_content">

<div id="ticketThread">
<div id="thread-items" data-thread-id="16">
`
It's as if something isn't being escaped correctly or osticket is crashing out. The debug events is empty except for it complaining about accessing a file (root)/attachments/-/-Nfjfhjf...... if that matters?

Any help appreciated.

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    Environment details? (see Admin panel -> Dashboard -> Information)

    asmith3006 file attachment mod setup

    Not sure what this is supposed to mean. We generally do not support modified code bases.

    I can tell you that we use O365 for email here and osTicket picks up and makes tickets from it with out the issue(s) that you have described.

      My apoloigies:

      By "file attachment mod" I meant the plugin which stores ticket attachments as files rather than in the database. Poor wording on my part.

      Please try upgrading to 1.14.3 (current) and see if the problem goes away. If it does not then I will ask the devs to take a look at this thread. They will want a copy of the raw email (headers included) to be able to test with.

      5 months later

      I'm on osTicket Version v1.14.6 and have this same problem. I first did an upgrade but still have this issue. Then I removed all the PHP files and replaced them with only the ones downloaded. I replaced the settings file in die include folder but the problem persists. When I open a ticket I get this:

      Can someone assist me?

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