How can I disable sending of attachments with Auto-responses?

websafe

Hello,

I've tuned my Auto-response templates ( New Ticket Auto-response, New Ticket Auto-reply) but somehow the user receives the auto-response with attachments added by an Agent in the Issue summary field or in the Response field.

How can I prevent this from happening? I would like to have a clean auto-reply without any attachments sent to the user.

ntozier

Take a look at your email template(s) for those and see if the attachment is being added. If it is remove that from the template.

websafe

ntozier In my Auto-reply/Auto-response template I used only:

%{ticket.number}
%{ticket.name.full}
%{ticket.email}
%{ticket.subject}
%{ticket.create_date}
%{ticket.number}

but somehow the attachments are added...