[resolved] Account Registration email

whitesilly

When i create an account for a user how does osTicket decide which language of the registration email template to use?
It seems to always use the default?

ntozier

I would think that it will always use the default because the User has not created an account and set their language preference yet.

whitesilly

Is there any way to control this?
I have to find some solution for this matter.
I was hoping selection a time zone for the user would help but that does nothing either.

ntozier

I believe that you would have alter the core code and customize it to have a language / template selector to do this.

whitesilly

Ok, do you know which php file handels the registration mail sending?

whitesilly

I found the file its class.user.php
I have to edit the function sendUnlockEmail now i guess:

ntozier

Honestly I have never mucked around with that area of the code and couldn't tell you for sure. But that would be my guess.

whitesilly

Ok, i got it to work by editing that function.
Thank you.

ntozier

If you think that it's a good fit/solution you might want to go to github and make a PR to add your code to the core.

whitesilly

I think the solution is a bit too specific for that.
I have added a drop down to the contact info form:

The departments are each for a specific language and in the class.user.php sendUnlockEmail() function the code checks what language short is included in the department name:

ntozier

Yeah i think that it is a little too specific also.

whitesilly

I dont think a general solution for this problem is possible.
Agents cannot choose a language for the user when they create an account.
They can only choose a time zone and mapping language via time zone would not be a good solution.
So if anyone else ever has this problem he would have to bypass it in a similar way also.