Hi,
in our system i have enabled the function to fetch incoming e-mails.
The actual setting is if somebody sends an new request via mail to the system e-mailadress
a new ticket will be opened, this works fine.
I now was looking for an option to automaticly assign a new request via mail to a specific help topic.
For example assign this by a specific mail subject title like ("Printer" not working)
to the help topic "printer".
Is there a function to setup this? This would automate a lot :-)
Thanks!