May i know how to write a code to reply to collaborator only? I tried to edit /ticket-view.inc.php but do not have any idea how to code it...It should be made changes to this part below, but I tried to add $ticket->getCollaborators()->getName() it seems not working. Appreciate if anyone can help me on this.
$replyTypes = array(
'all' => __('All Active Recipients'),
'user' => sprintf('%s (%s)',
__('Ticket Owner'),
Format::htmlchars($ticket->getOwner()->getEmail())),
// 'collaborator' => sprintf('%s (%s)',
// __('Collaborator'),
// Format::htmlchars($ticket->getCollaborators()->getName())),
'none' => sprintf('— %s —',
__('Do Not Email Reply'))
);
