Set number of retries before mail fetch error

yurividal

Hi. My mail fetch works fine. But, my email server runs a backup every night, and while it is running the backup, osticket cannot fetch emails. As a result, i get 3 or 4 mail fetch errors every single night.
Error: Can not authenticate to IMAP server: [CLOSED] IMAP connection broken (authenticate) 8 consecutive errors. Maximum of 5 allowed
Is there way to increase the allowed consecutive errors? Or, to ignore errors between a certain time?

ntozier

I think that you would handle this at the cron level.

Maybe something like
0,2,4,6,8,10,12,14,16,18,20,22,24,26,28,30,32,34,36,38,40,42,44,46,48,50,52,54,56,58 9-17 * * * /path/to/php /path/to/cron/.php

0,2,4,6,8,10,12,14,16,18,20,22,24,26,28,30,32,34,36,38,40,42,44,46,48,50,52,54,56,58 is every two minutes (yes I know not elegant at all)

9-17 is the hours range that you want it to run.

yurividal

Thanks. Ill try this. Will this break anything on the GUI when i access the settings page? Will the cron get overwriten when i change anything in the email settings page?

ntozier

cron is not done in osTicket... so updating settings in osTicket would not affect your cron.

yurividal

I ended up changing the $MAXERRORS = 5; to $MAXERRORS = 15; in class.mailfetch.php
Will watch it for a couple days, to see if that fixes it, and if it breaks anything.
Hopefully, this hardcoded value can be user-configurable in the future.

ntozier

I'll leave this thread open for now. Please post back when your results.