Help installing osTicket

jsoli

I keep getting an error:
" Unable to connect to MySQL server: Access denied for user 'ost'@'localhost' (using password: YES)". I have created the database "ost", and have created user named "ost". I have granted all privileges to the "ost" user. I have apache2 installed and running. Any idea how to fix this?

ntozier

Is your webserver and database server on the same machine?
Are you running MySQL8?

KevinTheJedi

@jsoli

You created the MySQL User and Database but does the ost User have permission to login via localhost? You can list the GRANTS for the ost User by running the following in MySQL:

SHOW GRANTS FOR 'ost'@'localhost';

If you see the ost User has permission to login via localhost then you probably have this issue:

https://stackoverflow.com/questions/1412339/cannot-log-in-with-created-user-in-mysql

Cheers.