Hi, when i try to drag and drop a mail from autlook into the ticket drag & drop field the email in outlook gets deleted.
Is that intended or a bug?
So you are not running osTicket.
You are running a 3rd party modification called "osTicket FREE v1.14.2 Patch 3 - Deutsche Version". You would need to speak to the publishers of that clone of our product to get support for their product.
There is also this recent PR on github about .msg attachements. https://github.com/osTicket/osTicket/pull/4857
Sorry, i didnt even know that this was 3rd party. The version i had before that was v1.12 (a076918) and when i got told to update i just searched for a latest version. I will ask the other guys then. Thank you.
If it helps you can download the 1.14.3 update package from osticket.com/download But I have no idea if the alternate product that you installed does anything funky to the database.
