Filter Addressee(To and Cc) ---> Set Department not working properly

crypto_jedy

I receive all mails from only 1 inbox - support@company.com .
However on my mail server I have set aliases to each department of the company so if I send an email to support@department1.com the raw headers of the email received will look like this:
Delivered-To: support@company.com
To: support@department1.company.com

What I am trying to do is to configure a rule for each department:
if 'To' CONTAINS @department1.company.com ----> ASSIGN TO Department1

Unfortunately this doesnt work.... All of my configured departments have a parrent department named "Support"
All the tickets get assigned to Support department rather than the department from the To: header of the email. I will attach some screenshots and a screenshot with System Information.

crypto_jedy

Here is an example of the configured filter, basically I tried to match ANY of the requirements ( I just tried every option: CONTAINS, REGEX, STARTS WITH) and nothing really worked....

ntozier

I would think that you would use

Addressee (To and CC), Contains, department1

KevinTheJedi

@crypto_jedy

Also, the Addressee (To and CC) option will not match System Emails. So if support@department.company.com is a system email this filter will not work.

Cheers.

crypto_jedy

KevinTheJedi How can I check if this is a system email ? Is it in Admin Panel --> Emails --> Email Settings and Options --> Default System Email: ??

KevinTheJedi

@crypto_jedy

Any email under Admin Panel > Emails > Emails is considered a System Email.

Cheers.