Tips issue - URL resolver and dispatcher class

fad

Hi,
I'm using OsTicket 1.14.3 on linux server (hosting environment).

Details:

When I try to open a tips I cant view the text, seem that the browser can't download tips resource file.
Apache reply with error 400: "url not supported"

I see the tips as following:

After some debug I see that at php side (class.dispatcher.php) the url have an extra "/" character.

E.g.
[16-Oct-2020 14:06:56 UTC] s:27:"//help/tips/settings.system";
[16-Oct-2020 14:06:56 UTC] s:47:"/support/scp/ajax.php/help/tips/settings.system";
[16-Oct-2020 14:06:56 UTC] s:27:"//help/tips/settings.system";

All work good only if I modify php class for remove extra "/" character.
This issue impact also on other OsTicket function (eg: I can't open a ticket).

Can you help me?

Best regards,
Stefano.

KevinTheJedi

@fad

Your assumption is wrong. It’s an issue with the way the translation PHAR is laid out. We have plans to rebuild them soon. Once they are rebuilt they should function properly (email templates, help tips, etc.)

Cheers.

fad

KevinTheJedi

I've extract phar content and place it in include\i18n\IT_it\ folder

I've done it for install all template, tips, etc.. in my language (using just the phar file it didn't work).

In my localhost xampp all work well, I've this issue only on hosting environment.
I also check .htaccess but it seem ok.

Best regards,
Stefano.

KevinTheJedi

@fad

As far as the extra slash in the url, check your Helpdesk URL setting in the system settings.

Cheers.

fad

KevinTheJedi

Hi,
I've tried with and without the last slash but I've the same results.

Best regards,
Stefano.