it's my current version.. osTicket Version = v1.14.3 (f4f5bc6) Web Server Software = Apache/2.4.41 (Win64) OpenSSL/1.1.1c PHP/7.3.11 MySQL Version = 10.4.8 PHP Version = 7.3.11
Hi! Is there any way to get internal note + threads on email alert?
Regards!
Internal Notes are Agent only.
You enable an alert for that at: Agent panel -> Settings -> Tickets -> Alerts and Notices
It looks like this:
If you are asking if you can have internal notes be sent to a User, then the answer is no.
thank you for the clarification. Saludos!
Very welcome.