it's my current version..
osTicket Version = v1.14.3 (f4f5bc6)
Web Server Software = Apache/2.4.41 (Win64) OpenSSL/1.1.1c PHP/7.3.11
MySQL Version = 10.4.8
PHP Version = 7.3.11
Hi!
Is there any way to get internal note + threads on email alert?
Regards!
Internal Notes are Agent only.
You enable an alert for that at:
Agent panel -> Settings -> Tickets -> Alerts and Notices
It looks like this:
If you are asking if you can have internal notes be sent to a User, then the answer is no.
thank you for the clarification.
Saludos!
Very welcome.
