I am lost at what do I see and how to see the department on the dashboard

thebravoman

How do i show the department at ostic/scp/tickets.php

Context:
We have 14 departments and 14 emails. The departments are the different organizations in different cities and they have an email "city@organization.com". Additionally we are running a couple of other projects and platform that have additional email and department. I have access to all of them. There are people managing the different departments but I am looking at all of them.

Feedback:
I am lost at what do I see on ostic/scp/tickets.php. I see currently 101 tickets. In the open section there is Open 73 and Answered 28. So I guess these are the 101 that I am seeing.

Question:
How do I show the department column on ostic/scp/tickets.php to at least understand from which department is the ticket and probably sort by department?

Thanks.

Update 1
I went to Admin Panel->Settings->Tickets->Queue->Open/Open->Columns and I added the department and I was expecting to see the department when visiting ostic/scp/tickets.php but I do not see the department.

Update 2
I think I got it. I had to set this not to Open/Open but to Open and also to set that Open/Open must inherit the columns from Open and them to refresh like 17 times and I got it.

I can see the department on the Open tickets page.

Hope this helps others that are searching for this.

ntozier

To change this for just you.

Click the Gear to the right of Open.
Click Edit.
Click Columns Tab.
Down at the bottom select Department in the drop down.
Click Add.
Click Save.
Click Done.

The queue page will refresh with the new column.

To change this for everyone:
Go to Admin panel.
Click on the Settings Tab.
Click on the Tickets subtab.
Click on the Queues tab
Click on Open.
Click on Columns.
Down at the bottom select Department in the drop down.
Click Add.
Click Save.

Note if you customized your own Open queue it will not over write your custom queue and you will need to also follow the instructions for doing it just for you.