is it possible automatically, after 30 days the tickets that do not have access or interaction of the user or agent, automatically close?
Is there configuration or something to do?
This is not a feature in osTicket at this time.
There a third party plugin that does this I do not know if it works with the latest version however.
ok thanks, i will check and test.
@robsonwr How did the test go? Does this plugin work with the current version?
não funciona, estou modificando ele para trabalhar ultima versão