We have LDAP integration plugin, and I imported all accounts using a txt file that was generated by a command through powershell on the AD server, that export all accounts on the AD.
I discovered that workers in our company that have accounts before we migrate to new windows server (few years ago) are not able to login.
Their old login accounts were different, ie: jamesw while now its ie: james.wieber
Why is osTicket not considering the current login when validating with AD?