I'm not sure if this is the appropriate place for this, but we are using v1.14.1, and have been experiencing some strange behavior recently with a few tickets.
Our users send tickets in via email. Lately, some of them have been showing a message that says "This Ticket was created from Ticket #032395". My colleagues and I don't know why it's happening, but the weird thing is, the "original" ticket is always #032395.
Here a few examples:
When I look at Ticket #032395, I see this.
What is going on?
If this is not the correct place for this, can you let me know what is? Thanks.
PS: Here is our install info, in case it's relevant:
osTicket Version: v1.14.1 (f1e9e88)
Web Server Software: Apache/2.4.18 (Ubuntu)
MySQL Version: 5.7.30
PHP Version: 7.0.33-0ubuntu0.16.04.15
Matthew