Need to add Custom and Additional Columns for Task Visiblity

apyash

Open Task UI Dashboard: To have Due Date

Also Task Under Ticket: To have Due Date and 1-2 More Customized field.

Suggest how this can be done.

Server Information
Ticket Version v1.14.1 (f1e9e88) — v1.14.3 is available
Web Server Software Apache
MySQL Version 5.5.45
PHP Version 7.2.29

apyash

Is there any way we can do as not seeing any upgrade on Task Queue in last one year.

jpichie

Hello, I am looking for something similar, wondering if there is a way to update the dropdown to include custom CDATA vars we have created? I have done this in past versions through ticket.inc.php

apyash

@jpichie this is for Ticket Column Addition. I need to add Column in Task Viewing Pages.

jpichie

@apyash
Are you looking for the same sort of columns as you have access to under the tickets?
Have you tried looking at the code in the /scp/tickets.php and seeing if you can do the datagrid the same way?

apyash

@jpichie I am not the Developer, so can't understand the code. However, yes as we have given QUEUE Function in Tickets, so same we need to Tasks also where multiple Views can be created and stored and search on Task dashboard can also be advance search. If anyone can do for us even at nominal cost, we can look this change for Task management.

jpichie

@apyash
I looked through the tables for TASKS and they do not store the same amount of information as tickets do.
I've done similar things in older versions of osTicket (1.6 - 1.10) where I customized tables and the code to handle it.
One problem this creates is you will either stick to your custom version of osTicket, or re-make changes when you do decide to upgrade.
My team finally stopped using the custom version as we were missing out on too many new features.
Maybe put your request in as a feature for a future release? Sorry I cannot be of more help at the moment.