osTicket (1.12-git)
When sending out follow-up emails, I prefer to include the entire trail mail including my last message. I believe that's how everyone sends follow-up emails 😉
Response: Select Canned Response > Last Message populates the customer's last message.
Is there any way I can setup the last message to include the real last message, irrespective of who the sender was?
This way, when I send out follow-up emails, the "last message" will include my last sent mail.
Thanks