Hello all.

It seems that the links to the files (attachments) in the tickets expire after a while, so if i open an old email (outside the dashboard, like a copy i sent to my inbox) the links give an "unknown or invalid file" error.

Can i delete the expiration rule?
Searching a little bit it seems that i can edit the file "include/class.file.php" to extend the expiring time, but, is there a way to make the links to never expire instead of expanding it?

Also i found the plugin called "storage-fs.phar" (i am not using it), which seems to storage the files directly in the system, not the database, does it means that the links will never expire if i use that plugin?

Also, if i edit the expiration rule, can i make the old links to work again?, or they are lost forever.

Thanks, attached below my system settings.

8 days later

@gerardo_coto

You'll have to customize the code to accomplish this. As with all customizations, you are on your own.

I would like to note that we have a feature request on our list to make attachment links not expire. As of now, it's just a request on our Feature Request List.

Cheers.

    8 months later

    KevinTheJedi Hello, is this feature already released? we have the same needs. we want to use the download link on our website, but it expires after a while....

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