Good Morning

In this first image there are a set of filters, my department wants the Osticket to reply to the clients a canned response displaying a welcome message and below a table of options to choose from, then when a client chooses, e.g Reclamations in the subject and sends a new email to Osticket, this last should replies a different canned response explaining how to proceed to make a reclamation

Reclamation settings below

My general filter setting goes like this:

but still whenever the client sends a new email and the word reclamation is in the subject, Osticket triggers the welcome email from the General filter over and over.

Thanks.