Exception during email parsing

sebvita

Hi,

I use osTicket 1.14.2 and I've some troubles parsing emails with signatures (merely Let Sign It signatures). I think my problem is with the picture in the signature.

PHP Fatal error: Uncaught Exception: No such backend registered in /home/webhosting/pulv/www/include/class.file.php:739 Stack trace: #0 /home/webhosting/pulv/www/include/class.file.php(109): FileStorageBackend::getInstance(Object(AttachmentFile)) #1 /home/webhosting/pulv/www/include/class.file.php(113): AttachmentFile->open() #2 /home/webhosting/pulv/www/include/class.file.php(131): AttachmentFile->sendData(false) #3 /home/webhosting/pulv/www/include/class.mailer.php(519): AttachmentFile->getData() #4 [internal function]: Mailer->{closure}(Array) #5 /home/webhosting/pulv/www/include/class.mailer.php(525): preg_replace_callback('/cid:([\\w.-]{32...', Object(Closure), '<div style="dis...') #6 /home/webhosting/pulv/www/include/class.email.php(190): Mailer->send(Array, 'Demande #973436...', '<div style="dis...', Array, Array) #7 /home/webhosting/pulv/www/include/class.email.php(195): Email->send( in /home/webhosting/pulv/www/include/class.file.php on line 739

When I'm looking for ticket #973436, it works, but I've 5 errors 500 in the console log (on file.php?key=xxx).
And when I try to answer the ticket, I've a blank page with an error 500 in the console log. My answer is not sent to the final user. The answer is correctly saved and my ticket is correctly closed.

Can you help me please? 😃

ntozier

I've asked the devs to take a look at this.

While we're waiting for them to chime in please post a screen shot of your Environment Details (see Admin panel -> Dashboard -> Information)

sebvita

ntozier Thank you for help! 🙂
About my installation:

KevinTheJedi

@sebvita

No Such Backend Registered means that the File's backend doesn't exist. It may be that you had a file that was stored on the Filesystem via the plugin and now the plugin has been uninstalled or is no longer available. Look for the attachments associated with the ticket, then find the files associated with the attachments and then look at the backend for each.

Cheers.

sebvita

KevinTheJedi Hey,

I'm not sure to understand. It's not a problem with only one ticket, but with every ticket since several weeks 🙂.

For this one, my example in my first post, there is a Let Sign It signature. The picture is displayed normally. But I can't answer the ticket.

I think my attachments are stored in the database:

An I haven't plugins installed:

Any idea please? 🙂

KevinTheJedi

@sebvita

You have not provided me with the results from what I said above. I will post it again below for your review:

Look for the attachments associated with the ticket, then find the files associated with the attachments and then look at the backend for each.

You will need to login to the database to find this information. You'd want to see what the bk column value is in the ost_file table for each of the files causing issues. If it's not D then that's your issue.

Cheers.