We'd like to have a status that's only assignable programmatically. I've noticed that some status built into OST, such as archived and deleted, are not available to be assigned by agents from the ticket page. I've looked and I can't find a setting for this in the ticket status list admin. Is there a way to prevent agents from directly assigning a custom ticket status?
The only way that I know of having a ticket status that cannot be used is to disable it.
Oh! BTW, this worked 🙂
Glad that I could help. 🙂
I'll mark this thread as resolved and close the thread. Please do not hesitate to start a new thread if you have another question, comment, etc.