The ticket filter action option, communication: disable "auto response" is good. But another good option would be to disable the email notification sent to the agents. We have some tickets come on after-hours that are not a priority and so I don't want an email notification going to everyone in the department's phone. But I still want the ticket to be in the system to be addressed during business hours. Right now the only way to accomplish that is to use the ticket filter to set the department to one which does not send agent notifications. But that gets messy quick. You end up with a duplicate of every department; billing, billing-nonotify, support, support-nonotify, sales, sales-nonotify, etc... So it would be really nice to have a no-notify filter action available directly.
