Today out of seemingly nowhere our OSTicket install is running slow. We have < 1000 tickets in the DB. I tried installing the attachments on file system plugin (after it got slow) and migrated all attachments. No change. The VM its running on is not taxed at all with < 20% average CPU/RAM. The DB itself seems to respond normally to qurries outside of OSticket. It's happening on every page. We're running OSTicket Awesome as well. I should also say from time to time it starts running normally for a few seconds and then goes back to poor performance. Can anyone point me in the right direction?
Other Info
About this osTicket Installation
Server Information
osTicket Version v1.14.1 (f1e9e88) — v1.14.3 is available
Web Server Software Microsoft-IIS/10.0
MySQL Version 8.0.19
PHP Version 7.4.1
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance - NOT INSTALLED
Zend Opcache Improves overall performance - NOT INSTALLED
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone America/Tegucigalpa
Database Information and Usage
Schema osticket (localhost)
Schema Signature 4bd47d94b10bd8a6bab35c119dadf41f
Space Used 27.08 MiB
Space for Attachments 0.02 MiB
Timezone Central Daylight Time (Interpreted as America/Chicago)
