Hi ,
We would like to send in every answered ticket a bcc e-mail to the belonging department e-mail. I already did find this is possible (however not in invisible bcc) to add in class.mailer.php
$mime->addBCC('example@example.com');
This results that the receiver does also see the BCC field somehow? Anyone help?
More important is that the e-mail is not a fixed e-mail but depending on the department. How can I get the department ID in the class.mailer.php?
something like:
if ( $dept = "department_sales")
{$bccmail = sales_bcc@example.com ;}
elseif ( $dept = "department_support")
{$bccmail = support_bcc@example.com;}
else
{$bccmail = info_bcc@example.com;}
$mime->addBCC($bccmail);
How to get the $dept ?
