Custom Queue For Tickets Created by Agent

mahmoudelbadry

Hello,

Thank you for this product

I wanted to create a Custom Queue for Tickets Created by Agent Currently Logged in
Currently When an Agent Creates a Ticket and assigns to another Agent, the First Agent don't have access to the Ticket in his Dashboard

I checked osticket DB and I found that which agent created a ticket is not stored in the tickets table, it is however stored in the Thread Events Table

My Question is, is there a way to Create a Custom Queue for Agent to see the tickets they created after it has been assigned to another Agent?

Thanks,

ntozier

I do not believe that there is a way to do this at this time. Unless you want to assign all Agent create tickets to a specific status or department.