Restrict users to see only tickets assigned to themselves

Razva

We have a main contact@company.com. This address is monitored by two managers. Managers assign issues to other employees. The employees should exclusively see the tickets assigned to them by the managers, and nothing else. Also we should be able to add two employees on the same ticket. So a ticket should be seen by the managers and by all the assigned employees. The other employees should not be able to see tickets on which they are not assigned to.

Is there any way to achieve this with osTicket? If yes, can you please let me know how? Thank you!

ntozier

note: tickets are not assigned to users. I presume that you mean Agents.

The only way that i can think of that you would be able to do something like this is to make one department per Agent. The manager and the Agent would have access to this Department. The Agent would only have access to this Department. New tickets would be put into a different Department. The manager would transfer the ticket to the Agnet Department (and thus the Agent would be able to see it).