[resolved] Osticket filter doesn't run unless my user is logged in?

leonardo07746

I ve installed Osticket v1.14.2 on ubuntu 18.04, the filter replying with an attachment when outsiders request for knowledge about certain service works just fine, but only when my user is logged in the Osticket system and the agent panel is showed on the browser, is like it needs an lil' push in order to work entirely.

ntozier

If you are using auto-cron [which only exists for people who cannot use cron/task scheduler] then yes.

If you are running cron.php with a task scheduler on a regular interval then no.

leonardo07746

Many thanks, I was completely into auto-cron.
I'm setting up a cron.php right away

leonardo07746

sudo contrab -e
*/1 * * * * /usr/bin/php7.2 /var/www/html/osticket/api/cron.php (SAVE)
grep cron.php /var/log/syslog

Nice, working perfectly

ntozier

Great. I will mark this thread as resolved and close it.
Please start a new thread if you have another question.