Hi @MattSBR ,
I see that you are running osTicket Awesome. But this really does not sound like the type of issue that would be caused by osTicket Awesome.
I think you were right to post your question here.
On the other hand, I completely understand that the osTicket devs can only support their core code — not every fork, variation or "theme" of osTicket (such as osTicket Awesome).
By the way, osTicket and osTicket Awesome can co-exist on the same server and run off of the same database.
Do you still have a working copy of vanilla osTicket? If yes, please try logging into that and trying the same operation. If the issue is repeatable in vanilla osTicket, you can create new screenshots for this forum.
If the issue does not occur there, then it is an osTicket Awesome-specific issue and I am happy to help you figure out what is going wrong over at the osTicket Awesome forum.
If you do not have a working copy of vanilla osTicket, please download it from here. All you need to do:
- unpack it on your computer
- upload the
/upload folder to your server
- rename
/upload to something more descriptive, such as /osticket-old
- copy your
ost-config.php file from /osticket-awesome/include to /osticket-old/include
- log in to www.yourdomain.com/osticket-old/scp and test
I hope this helps! Please let me know either way and don't hesitate to ask any questions that you may have.
