[resolved] Uploading Images are broken - new install

FryFrog

Specs on Server 2019:

If I try to upload an image/logo, it always shows as a broken image link:

I temporarily gave everyone access to the Attachments folder and still didn't work (reverted back permissions after).

I've tried downgrading my PHP version but I can't get that to work either. I updated it through PHP manager in IIS, copied php.ini from current version but always get the below error:

Warning: mail(): Failed to connect to mailserver at "localhost" port 25, verify your "SMTP" and "smtp_port" setting in php.ini or use ini_set() in C:\inetpub\wwwroot\helpdesk\include\pear\Mail\mail.php on line 153

Fatal error: Uncaught Error: Call to undefined function _S() in C:\inetpub\wwwroot\helpdesk\include\class.mailer.php:612 Stack trace: #0 C:\inetpub\wwwroot\helpdesk\include\class.mailer.php(632): Mailer->send(Array, 'osTicket Fatal ...', 'Unable to conne...', Array) #1 C:\inetpub\wwwroot\helpdesk\bootstrap.php(316): Mailer::sendmail('redacted.email@redacted...', 'osTicket Fatal ...', 'Unable to conne...', '"osTicket Alert...') #2 C:\inetpub\wwwroot\helpdesk\bootstrap.php(201): Bootstrap::croak('Unable to conne...') #3 C:\inetpub\wwwroot\helpdesk\main.inc.php(28): Bootstrap::connect() #4 C:\inetpub\wwwroot\helpdesk\scp\staff.inc.php(20): require_once('C:\inetpub\wwwr...') #5 C:\inetpub\wwwroot\helpdesk\scp\tickets.php(17): require('C:\inetpub\wwwr...') #6 C:\inetpub\wwwroot\helpdesk\scp\index.php(17): require('C:\inetpub\wwwr...') #7 {main} thrown in C:\inetpub\wwwroot\helpdesk\include\class.mailer.php on line 612

ntozier

osTicket does not officially support PHP 7.4 at this time.
When you change PHP versions you have to restart the webserver service.

As far as broken attachments are they stored in the database or on the file system?

As far as the error that you posted, it says that you have not configured the [Mail Function] section of your PHP.ini - or- have not setup a local smtp relay / mailserver on the machine to be able to send email using PHP Mail.

FryFrog

ntozier
I did an iisreset, after the change of PHP version (tried multiple versions). Also tried restarted server entirely. Same error that instantly goes away when I use PHP manager to go back to 7.4.8.

Attachments are stored on file system currently with the plugin. I did try disabling this and storing to database like default, still doesn't work.

I setup SMTP through the Admin panel so I'm not using PHP mail. The PHP.ini for 7.4.8 has this exact info and I even copied this whole file to the 7.3.21 directory, still gives that error as soon as I try accessing the website. I literally can't even login.

ntozier

FryFrog I did an iisreset, after the change of PHP version (tried multiple versions). Also tried restarted server entirely. Same error that instantly goes away when I use PHP manager to go back to 7.4.8.

Sounds like your server has an issue then.

FryFrog Attachments are stored on file system currently with the plugin. I did try disabling this and storing to database like default, still doesn't work.

Did you migrate the attachments out of the DB and into the filesystem?

FryFrog I setup SMTP through the Admin panel so I'm not using PHP mail. The PHP.ini for 7.4.8 has this exact info and I even copied this whole file to the 7.3.21 directory, still gives that error as soon as I try accessing the website. I literally can't even login.

Well you would not be getting this error if things were working right (because it would be sending via SMTP) ... it uses PHP Mail as a backup if SMTP fails.

FryFrog

ntozier
I installed different PHP version through the Web Platform Installer. Wasn't sure if there was some config file in osticket i needed to update or something.

I did not migrate the attachments. I never got them to work so I would just delete them and re-upload after changing settings.

Right, so I'm just confused why it's trying to use PHP mail and skipping SMTP settings after I try to update the PHP version via IIS PHP manager. I'm open to other ideas/suggestions on the broken image situation, I just know (after I had setup already) that 7.4 isn't officially supported but I can't downgrade so I'm stuck.

ntozier

FryFrog Wasn't sure if there was some config file in osticket i needed to update or something.

There is not. The version of PHP that a server (or site) uses is controlled by the webserver.

FryFrog I did not migrate the attachments. I never got them to work so I would just delete them and re-upload after changing settings.

Step 1 - install the plugin in the /include/plugin folder.
Step 2 - go to Admin panel -> Manage -> Plugins
Step 3 - install the plugin in osTicket (and configure it)
Step 4 - enable the plugin.
Step 5 - ensure that the permissions on the folder are good for whatever user your webserver software runs as.
Step 6 - change the backen used at Admin panel -> Settings -> System under Attachments Storage and Settings

FryFrog Right, so I'm just confused why it's trying to use PHP mail and skipping SMTP settings after I try to update the PHP version via IIS PHP manager.

No idea. I have not used IIS PHP Manager since IIS7, and ended up just doing it manually because I didn't like how it worked.

FryFrog

ntozier
Plugin is installed and working as far as I can tell. In the database they're saving as "F" and not "D". They also show up in that folder on the server, which I can open and display just fine. Attachment images also show up in emails from OSTicket.

It's just displaying them on the website that appears to not work.

stevland

For what it is worth, I ran into a similar (the same?) issue yesterday after upgrading a client's installation from 1.12.x to 1.14.x.

Adding images to tickets in either the Client or the Staff side resulted in broken images.

Eventually I looked at the error logs on the server and then realized that it was the Attachment on the filesystem plugin that was at the root of the issue.

I downloaded the latest version from Enhancesoft. I uploaded it to the client's /include/plugins folder.

When I went back to Admin Panel > Manage > Plugins I noticed it had the exact same version number (v0.3 if I remember correctly) as before.

Nevertheless, I deactivated it and reactivated it. And then I happily confirmed that the issue was resolved!

I hope this helps.

FryFrog

stevland
This is latest version I found, being 5 years old, so mines up to date:
https://github.com/osTicket/osTicket-plugins/tree/develop/storage-fs

Tried disabling and re-installing that plugin but the images are broken whether I use the plugin or not. Doesn't work either way.

FryFrog

I just ended up re-downloading osTicket and re-installing. Used same database that I had already setup. This instantly fixed the issue. This can be closed.