Original message selected by default in "response:"

Crujan

Hi,

Could you help me with an issue?
Can I have selected by default in response field "original message"?

Many thanks.
Costin

PavelH

You need edit include\staff\ticket-view.inc.php

From:
<option value="0" selected="selected"><?php echo __('Select a canned response');?></option> <option value='original'><?php echo __('Original Message'); ?></option>
To:
<option value="0"><?php echo __('Select a canned response');?></option> <option value='original' selected="selected"><?php echo __('Original Message'); ?></option>

Theater

This selects just the Text in DropdownBox but the Original Message is not shown in the Emailtext.
When then clicking on Last Message the Text loads into the email....
Is it possible to Show the Text by first loading the Ticket?