Apache error log

Couin

Hi,

As well as I was backuping my sql, www etc etc files, I saw that the apache error logs was big.

So I opened it and it has a lot of lines.

I stopped apache, deleted logs and restarted to get a clean log file.

I browsed my osticket ebsite and I checked the apache error log file, where I can see the same error which is :

PHP Warning: ucfirst() expects exactly 1 parameter, 0 given in D:\\www\\dichrotest\\include\\staff\\tickets.inc.php on line 245, referer: http://localhost/dichrotest/scp/index.php

PHP Stack trace:, referer: http://localhost/dichrotest/scp/index.php

PHP 1. {main}() D:\\www\\dichrotest\\scp\\index.php, referer: http://localhost/dichrotest/scp/index.php

PHP 2. require() D:\\www\\dichrotest\\scp\\index.php, referer: http://localhost/dichrotest/scp/index.php

PHP 3. require_once() D:\\www\\dichrotest\\scp\\tickets.php, referer: http://localhost/dichrotest/scp/index.php

PHP 4. ucfirst() D:\\www\\dichrotest\\include\\staff\\tickets.inc.php, referer: http://localhost/dichrotest/scp/index.php

And in the tickets.inc.php file, at line 245, I have :

244. if(!$results_type) {

245. $results_type=($search)?''().'Demandes '.$results_type=($search)?'Search Results'($status);

246. }

I don'ty know at all what to modify to not more have this error ?

Thanks for your great help :)

Couin

ntozier

I would read that error as:

open

D:\\www\\dichrotest\\include\\staff\\tickets.inc.php

on line 245

look for

ucfirst()

However unless you have modified your tickets.inc.php there is no ucfirst on that line.

1.6ST has a line 239 that looks like:

$results_type=($search)?'Search Results'($status).' Tickets';

and 1.7ST has a line 304 that looks like:

$results_type = ucfirst($status).' Tickets';

ucfirst() is a function which changes the first letter to upper case. The error looks like its reporting that it was called but not passed something in which to capitalize. So its erroring. You would want to track down if you have an empty status value. This is stored in the status column in the ost_tickets table. Alternatively you could check $status to see if its empty or null before invoking the function.

Couin

Hi ntozier,

I had modified the code, yes, long time ago, to sort tickets by last number (incremential, not random) instead of priority. I dont remembner where I found this code but I modified like that :

if(!$results_type) {

$results_type=($search)?'Search Results'($status).' Demandes';

}

("Demandes" instead of "Tickets" , because I translated osticket for french language).

And the error does not come anymore.

I will wait some days to be shuire there is no other case where this error appears, to say that it is resolved.

Thanks for your great help !

Couin