[resolved] Email Loops resolution...

EIJason

Hi Guys,
@KevinTheJedi @nordmedia
So I unfortunately got our help desk emailing another help desk and both have auto replies... resulting in a reply loop....

Is there a way to turn off auto replies for a specific email address, so we can stop a crazy email loop?

If not this would be a nice feature for each user / email a checkbox to allow auto reply?

KevinTheJedi

@EIJason

If you wanted to disable the auto responder for a system email then you can go to the email under Admin Panel > Emails > Emails, click the email, and under New Ticket Settings disable Auto-response. This will disable all auto responses for any mail fetched from the email. If you wanted to just disable auto responses for a specific User Email the create a ticket filter with the Action of Disable Autoresponse.

Cheers.

EIJason

KevinTheJedi Thanks guys i used filters as suggested did the trick 😉

ntozier

Glad to hear it. I will mark this thread as resolved and close it.
Please start a new thread if you have another question.