Empty Email Body when Ticket comes in via Mail

dgi

Hi,

actually tickets are created when they are beeing sent via Mail. But the Email body stays empty when the Mail is beeing sent via Outlook. When the Mail is beeing sent as Text only the ticket appears correctly even with the Mail body in the ticket. When the mail is beeing sent as HTML Mail the Body is not even imported into the Database and of course is not shown in the Ticket.

I have already seen a lot of threads regarding this topic, but I wasn't able to use these solution as I could only find solutions for older version's. We are using v1.14.2 patch 2.

I have seen that there have been solutions where files like mime.php have been edited as the HTML was not processed correctly.

So I am looking for a solution for the actual Version.

Best regards
dgi

ntozier

Please help us to help you by reading and following the posting guidelines located in this thread: Please read before requesting assistance. The more information you give us the better we will be able to assist you. Thank you.

Environment details? (see Admin panel -> Dashboard -> Information)

dgi We are using v1.14.2 patch 2

1.14.2 patch 2? There is no such release.

Also we use Outlook 2019 and Office2019 OWA currently and do not have this problem.
We have used every version of Outlook since 97 with various versions of osTicket and have never had a problem with Outlook and osTicket.

dgi

ntozier

You are not running osTicket.

You are running something called osTicket FREE.

You will need to either
download and install osTicket from: https://osticket.com/download
-or-
contact the author of the osTicket FREE for support.