Reply to customer via email

glennbtn

Hi All.

I am still running V1.10 and wondered if in the newer versions there was the option to reply via email so the email gets imported in to the ticket and then updates the customer. Sometime we need to reply but not at the time so would be nice to schedule the email so send from our mail client so that it goes to the customer at the right time.

Thanks

ntozier

glennbtn wondered if in the newer versions there was the option to reply via email so the email gets imported in to the ticket and then updates the customer.

This is not a feature in osTicket. Agent emailed replies are logged as internal notes.

cartmega

glennbtn
Just FYI, you can now use this new plugin...

https://forum.osticket.com/d/98011-motherload-for-osticket-new-plugin-by-cartmega/14

Edited by Admin