Ticket Queues - Sort - osTicket Forum

Ticket Queues - Sort

mohankarunasiri

Hi,
I need to set as default the "Create Date" instead of the "Last Update" queue.
Please advice.

My Version.
osTicket Version v1.12 (a076918) — Up to date
Web Server Software Apache/2.4.39 (Unix) OpenSSL/1.0.2r PHP/7.3.5 mod_perl/2.0.8-dev Perl/v5.16.3
MySQL Version 10.1.39
PHP Version 7.3.5
Thanks,
Mohan K.

ntozier

Sorry, but I ahve no idea what you are asking.
The Created Date is set when a ticket is created.
There is no "last updated" queue.

mohankarunasiri

ntozier Hi,
I need to insert "Date Created" column instead of "Last Updated" and latest created tickets should be sort to top of the open ticket view.

Tickets > Queues > Open > Got "Columns" tab delete "Last Updated" column and add "Date Created" column.
Go to "Sort" column > How to set as the "Create Date" as default instead of "Priority + Most Recently Updated"

Thanks,
Mohan K.

mohankarunasiri

Could any one assists?

ntozier

Your Columns screen looks different from mine as mine does not have the "Priority +most Recent Updated".
It's likely because you are running such an old version. Default Sorting is on the Criteria tab in mine. It's a drop down and you can select a number of things. So maybe you need to upgrade.