Knowledgebase visibility for clients

alimerchant

The knowledgebase is not visible on the user/client interface. I have tried all possible combination of settings in the admin panel->settings->knowledgebase->enable knowledge base.

I can see it as an agent. I have created FAQ category that is public.

I just can't get the knowledgebase link to show up on the support home page.

ntozier

alimerchant I can see it as an agent. I have created FAQ category that is public.

HAve you added public FAQ's to the category?

Ldawson

I have the same issue. I did add Public FAQ's to the category. The client portal still does not show the Knowledgebase page (tab).

thanks for any help

ntozier

Is the category public?
Is the FAQ also public?
Is Admin panel -> Settings -> Knowledgenase Enabled? and is require client login checked?