I understand that one can add or remove columns for the Open Queue by going to: Admin Panel > Settings Tab >Tickets >Queues Tab >Ticket Queues > Open > Columns > Add a column. I would like to add a column for the "Issue Details" field so those details appear in the queue.
(off topic: but after taking this screenshot I just noticed it said "deleted by" even though it is a new ticket....seems to be doing that for each one I create and the same old date/time appears for each of them)
I tried adding a new column with the Primary Data Source being each of the Last Response and Last Message available in the drop down menu for each column. None of these would display the last message. Of the four, one of them displayed on the date of the last message.
Is there a way to get it to display the "Issue Details" contents in the column without having to hover over the link? I've noticed this field can't be exported in the .csv either. I know this might be bad if someone writes me a book, but with it wrapping the text, I don't see this as an issue. I know this doesn't seem necessary but one of my agents needs to be able to print off a queue of all of his tickets for the day on a single page, instead of having to go into each ticket to print it. He's uses this information as he's goes around the building performing repairs and isn't going back and forth to his computer. He would just update the status and details for those tickets at the end of the day. The users may put the location or some other important details in the "Issue Details" field instead of the Issue summary field, so it would be nice to catch that information. I would like to still use the built in "Issue Details", rather than creating a custom field.
Thanks in advance!
