Hello there,
I installed v1.12.6. When a new ticket is opened, it can send mail to the relevant person. However, when mail is sent to the default mail address via any mail application, it does not create new tickets.
mail problem
batur
have you setup Schedule Polling?
take a look at this doc? https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html
Thnx