Changes on Ticket form

vanesn

Hi All,

I want to add the "Branch" below email address. The "Branch" under email address and "Branch in "Ticket Details will have the same information. I have edited the form to appear the Branch but unable to appear the result from the "Contact Information form'.
The logic that I want is, once the Agent updates the "Branch" under an email address. Once refresh the same result will appear "Branch" in Ticket details too. Pls advise.

Note: I have added the Branch in Contact Information Form.

vanesn

Anyone?

ntozier

I'm not aware of a way to have two unique fields match each other unless you were to run a script or plugin that syncs them.

vanesn

Ok, forgoet abt "Branch" under the Ticket Details. Once the "branch exist in Contact Information form, how to appear the Branch under email address?

ntozier

Something similar to this modification
https://github.com/osTicket/osTicket/pull/4392

vanesn

Thanks, Ntozier. Finally managed the branch result out. you make my day ya: