Hi there,

i'am using the OsTicket Plugin storage-fs now for a long time. Now we want to use the Ticketsystem for some more files and bigger Data. Till now i have never noticed that when a Ticket is beeing deleted, that the files are still on the Server. Can someone help me out? I have made an update to v1.14.1 and the plugin was included in that Version, so if there is a versioning for that plugin, it musst be up to date too. We use apache and php 7.3. What could be the Problem? I have read that normally the attachments will be deleted Automaticly after 24h,or is that rule only for attachments wich are uploaded to the database?

Technically plugins are not included in any version. But the website download page now lets you bundle plugins and language packs with the download. So if you did not download the new version you probably should.

So that being said I have not used the attachments::filesystem plugin in a couple years. I think that you are correct though and that it might not properly delete the files on the filesystem.

Thx for your reply. Sorry for my Bad explenation, but thats what i meaned. I downloaded the New Version with the New plugin wich was in the bundle. So there must be everythibg find. But i think that the Problem was still before my Update on 1.14.1. So i have now found more topics in the www with that issue, but there is nothing wich can help me out.

So what i have figured out in the OsTIcket-Log is this:

IOException: Unable to read resource content

(root)/dateien/7/7a8V-rdvAHSL17ODKW2xveJvJlrA8kVE: Unable to delete file

This is the entry after i delete a ticket with an attachment.

It looks like there is a permission issue accessing the files.

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