Hi,
I am new. I don't know much about OsTicket configuration. I have installed OsTicket 1.12.6 configured. But i am facing problem to assign mail id to Agent. I want to configure that any ticket assign to agent then a alert email will be automatically send to Agent that a ticket has been assigned him. We have been using Office 365 mail.
At the time of Agent creation I am providing mail ID but there is no option to set mail server details as well as mail Id not showing under email against agent email id.
Details of Server is given below.
osTicket Version v1.12.6 (e351ba5) — Up to date
Web Server Software Microsoft-IIS/10.0
MySQL Version 5.5.45
PHP Version 7.4.1
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone America/Los_Angeles
Database Information and Usage
Schema AU (localhost)
Schema Signature 00c949a623b82848baaf3480b51307e3
Space Used 2.62 MiB
Space for Attachments 0.06 MiB
Timezone Pacific Daylight Time (Interpreted as America/Los_Angeles)
Installed Language Packs
English (United States)
en_US — include/i18n/en_US
Thanks
Debasish
