Hi new to this, After first time setup tried to login and says my email is invalid. logged in with username and all is fine.
But if I try to put any domain email when I try to create a ticket get an enter a valid email account?
Can I not use our email address with this system?
Cant use our any of domain emails as username
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Environment details? (see Admin panel -> Dashboard -> Information)
Plugins being used?
Agent or User login?
a month later
osTicket Version v1.14.2 (cba6035) — Up to date
Web Server Software Microsoft-IIS/8.5
MySQL Version 5.5.45
PHP Version 7.3.7
PHP Extensions
gdlib Used for image manipulation and PDF printing
imap Used for email fetching
xml XML API
xml-dom Used for HTML email processing
json Improves performance creating and processing JSON
mbstring Highly recommended for non western european language content
phar Highly recommended for plugins and language packs
intl Highly recommended for non western european language content
fileinfo Used to detect file types for uploads
zip Used for ticket and task exporting
APCu Improves overall performance
Zend Opcache Improves overall performance
PHP Settings
cgi.fix_pathinfo "1" is recommended if AJAX is not working
date.timezone Setting default timezone is highly recommended
Database Information and Usage
Schema osTicket (localhost)
Schema Signature 4bd47d94b10bd8a6bab35c119dadf41f
Space Used 193.02 MiB
Space for Attachments 168.52 MiB
Timezone Cen. Australia Standard Time (Interpreted as Australia/Adelaid
I am having a similar issue.
Some staff can login using their email address or user ID and others can only use the user ID.
Cant work out why all staff cant use the email address to login.
Go to: Admin panel -> Emails -> Settings
Do you have Verify Email Addresses enabled?