Hey Guys,
I've got a "little" problem when I wanted to install osTicket 1.7. I've even installed previous versions of osTicket without any problems.
Like discribed in the Installation-Manuel I copied the content of the "upload"-folder of the zip-File to the server.
I wanted to start the installation from http://support.domain.tld/setup(http://support.domain.tld/setup) but when I do so I get the following error:
<STRONG><s>**</s>Warning<e>**</e></STRONG>: require_once(../inc/class.installer.php): failed to open stream: No such file or directory in /<EM><s>_</s><e>_</e></EM>/htdocs/support/setup/install.php on line 18
<STRONG><s>**</s>Fatal error<e>**</e></STRONG>: require_once(): Failed opening required '../inc/class.installer.php' (include_path='./:../inc/:../include/:../include/pear/') in /<EM><s>_</s><e>_</e></EM>/htdocs/support/setup/install.php on line 18
I know PHP well and sure I know what the error-message means, but the file is there, where it should be located, so I don't understand, what the problem is...
The server is at 1&1. But I also tested local and the same error appears. Also when I tested www.domain.tld(www.domain.tld), domain.tld/, and domain.tld/support/, but all times the same error appears...
Also I searched in this forum (and Google), but didn't find any help for my problem... But should I really be the only one? A can't imagine!
Would be create, if someone could help me and give me some advices for a workaround!
Thank you all in advance!
BR from Germany!
Bernhard