osTicket 1.12-git (bcf1a6f)
PHP 7.2.24-0ubuntu0.18.04.6
MySQL 5.7.29

Edit:

I noticed https://forum.osticket.com/d/93803-email-access-links-emailed-but-url-link-wrong-without-token-access
is stated that this functionality was removed if there are collaborators on the ticket. Is there a way around this, to have the collaborators have access to the ticket without having him needing to register as a regular user?

When I ask for an access link for some tickets, I receive the email containing the url in this format: http://osticketurl.com.br/tickets.php?id=XXXX instead of http://osticketurl.com.br/view.php?auth=YYYYYYYY

This is happening only on a few tickets.
I already checked the access link template and i'm using the correct variable: %{recipient.ticket_link}

It is correctly set, otherwise I would not be getting the correct link on other tickets as well.

@twisterbr

You can remove the check that prevents the link being added if there are collabs (see referenced code block in the linked post) but if the collabs click the link they will be logged in as the User (as the auth link is generated for the owner of the ticket).

Cheers.

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